Customer feedback · for retail

Know how it felt, after they leave

A purchase triggers a branded email. One tap opens a survey that feels like your boutique. Every answer lands on the customer's page.

Open Feedback Studio View Pricing

feedback.perebel.app/maison-lumiere

Maison Lumière EN_US ▾

How likely are you to recommend Maison Lumière to others? *

Not at all Extremely likely

0 1 2 3 4 5 6 7 8 9 10

What did you find most valuable during your visit?

✓Personalized advice based on your needs ✓Gift wrapping and personalization Suggestions of new or seasonal products

CONFIRM →

This month

NPS 64 · up 6 points

Heard this week "The advisor remembered my last order" — Newbury St

How it works

Set it up once. Every purchase asks for you.

Brand it once

Logo, palette, type. The email and survey dress themselves.

Aa · EB Garamond

Ask what matters

Scales, choices, open text — reordered in a click.

Rating 0–10 Multi choice Open text

Watch the score move

NPS, themes, and verbatims — per store, ready to act on.

One question, in your voice

Questions that land in their inbox, text, or socials. Not only gets them coming back, but you also understand why

Triggered by the sale — POS, receipt, or a list.

Per-store — each boutique, its own reply-to.

Test first — one click, to your inbox.

Email · 2 days after purchase

sent

Maison Lumière

Thank you for visiting Maison Lumière. We hope you're enjoying your purchase. Your feedback means a lot to us.

How likely are you to recommend us to others?

0 1 2 3 4 5 6 7 8 9 10

Tap a score → branded survey page opens

The landing page

A survey that feels like your boutique

Your photography frames the questions. Your tint, your button shape, your own link.

Build yours in the Studio →

your imagery

Maison Lumière

What was the primary purpose of your visit? *

To discover the brand To purchase or reorder a favorite To select a thoughtful gift

We welcome your feedback.

Your answer here

your imagery

Drop photography once — it frames every survey

Customer insights

Understand your customers

Know what they do, feel, and need — across every store.

✓ QA every store, every shift

✓ Coach the team with what customers praise

✓ Catch churn signals the day they appear

✓ Turn promoters into repeat customers

Included: Branded email · Survey page · NPS dashboard · Alerts

Learn more ↗

Perebel Alert

Only 31% of first-time Seaport customers return within 30 days. Want to dig deeper?

Sent to the store lead · Monday 9:00 AM

Omnichannel

One journey, every channel

Click a step to follow the customer.

Purchase The ask The score The play

For example

A customer mentions the checkout wait. By Monday it's a theme — and a talk track for the floor.

Response · score 7 · Seaport

"Great products, but I waited a while before anyone was free to help."

Theme detected · sent to the floor lead

Checkout wait mentioned 12× this month at Seaport — staffing play suggested for Saturdays.

Collect

Every purchase asks. Answers arrive tied to the customer.

Distill

Themes surface in your customers' words.

Act

Signals become plays — nudges, talk tracks, win-backs.

Try it now. Build your feedback page in minutes.

One Studio. No designer required.

Open Feedback Studio Back to Product